Return and Refund Policy

We, we strive to satisfy our customers in every aspect. If an item does not meet your expectations, you have 30 calendar days from the delivery date to request a refund.

The information regarding product returns and refunds presented on our website is provided for your reference. The use of this information is at your own risk. This information may be updated without prior notice. Please consult our latest return conditions and terms of sale on our website.

To initiate a return, the following conditions must be met:

• The item must be unused, unworn, unwashed, and undamaged, with intact packaging.
• It must be in its original packaging, including all supplied accessories.
• Proof of purchase (order number) must be included.

We reserve the right to refuse returns that do not meet these conditions.

To initiate a return, please contact us by email at contact@curalise.com.

When contacting us, please provide the following information:

• Your order number

• The reason for the return

Our customer service team will then provide you with detailed instructions.

Unit 1301, Building 3, Shajing Science and Technology Park

No. 56-60, Bolang Road, Dalang Street

Longhua New District, Shenzhen

Guangdong Province, China

Return shipping costs are your responsibility, except in the case of a defective product. Restocking fees may apply depending on the place of shipment or the reason for the return. These fees are non-refundable.

Unless the return claim is justified, you are responsible for the handling and return shipping costs:

• Refunds include the return cost to the original payment method
• Processing time: 7 to 14 business days

An exchange or product replacement is possible. Please contact us at contact@curalise.com. Return costs are the responsibility of the customer.

In the event of a defect or delivery error, please contact us at contact@curalise.com. Return costs are the responsibility of the customer.